Refund policy
RETURNS
Returns & Exchanges
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
Return Policy:
- Returns will be issued refunds in form of a digital Gift Card
- We must receive your return within 7 days of your order date to be eligible for an exchange or a store credit.
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Returns must be received within 7 calendar days of receiving your order at our warehouse. For returned items past the 7 day return period, a 25% restocking fee will be subtracted from the store credit given. The 7 days starts from the day the order was received by the customer.
- We do not offer refunds, however, we will offer an exchange or store credit which you can use towards a future purchase.
- Sale items are final and cannot be returned or exchanged.
- Shipping charges are not refundable.
Where do I send my return to?
1301 E Debbie Ln, Ste 102 #127 Mansfield TX 76063
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift card within 7 business days of the delivery of your Return at our warehouse.
Can I make a return past the 7 day period for store credit?
Unfortunately we cannot accept clothing past the 7 day return policy for store credit. If items are returned past this period there will be a 25% restocking fee and shipping cost deducted from your refund.
FINAL SALE ITEMS; are non-returnable.
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
Body suits are FINAL SALE due to the delicate nature of the item.
If you return any FINAL SALE CLOTHING it will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
LOST OR STOLEN PACKAGES
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
- Confirm that the shipping address you entered in is correct.
- Visit your local USPS office with tracking handy to see where the mail man dropped off your package
- Check with neighbors to see if your package got dropped off next door.
- Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.